Managed Maximo Support & Application Sustainment
Administration • Production Support • Enhancements • Continuous Improvement
Keep Maximo stable today while improving what comes next.
HASI Technologies provides senior-led IBM Maximo and MAS application support that strengthens operational stability, controls the backlog, accelerates problem resolution, and converts recurring issues into continuous improvement.
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The support challenge
A growing ticket queue is not a support strategy
Mission-critical Maximo environments need more than reactive incident handling. Unclear ownership, undocumented changes, fragile integrations, aging reports, performance issues, and competing enhancement requests can consume internal teams and slow the operation.
HASI establishes an operating model that connects service intake, prioritization, resolution, root-cause analysis, release control, documentation, and improvement planning.
Signals support needs a reset
- Critical issues depend on one person’s knowledge
- The backlog grows faster than it is resolved
- Recurring incidents never reach root cause
- Enhancements bypass consistent governance
- Releases introduce avoidable regressions
- Leadership lacks service performance visibility
What HASI delivers
Managed Maximo support across operations, technology, and improvement
Engage HASI to stabilize support, augment an internal team, own specialized workstreams, or operate a structured application sustainment function.
Administration
Users, security, domains, organizations, sites, workflows, escalations, cron tasks, configurations, environments, and routine health.
Incident & Problem Resolution
Structured triage, diagnosis, remediation, stakeholder communication, root-cause analysis, and prevention actions.
Backlog & Enhancement Delivery
Intake, clarification, sizing, prioritization, design, configuration, testing, release, documentation, and value review.
Integration Support
Interface monitoring, failure diagnosis, transaction recovery, reconciliation, control improvement, and partner coordination.
Performance & Reliability
Trend analysis, slow-process investigation, job and queue review, configuration tuning, capacity risks, and corrective planning.
Reporting & Analytics
BIRT reports, operational queries, dashboards, KPI quality, scheduling, distribution, and decision-support improvements.
Release Governance
Change packaging, dependency review, test evidence, environment promotion, deployment coordination, rollback, and validation.
Knowledge & Continuity
Runbooks, system context, decision records, known-error guidance, operating procedures, and knowledge transfer.
A better operating cadence
Turn support activity into accountable service management
The model is tailored to your environment, team, governance, and risk profile—without locking the organization into a generic ticket factory.
Intake & Triage
Consistent categorization, impact, urgency, ownership, and next action.
Service Review
Incidents, aging, trends, risks, decisions, capacity, and business priorities.
Release Planning
Grouped changes, dependencies, testing, communications, deployment, and validation.
Problem Management
Recurring patterns, root cause, known errors, permanent fixes, and prevention.
Improvement Roadmap
High-value workflow, data, integration, mobile, reporting, and platform improvements.
Executive Visibility
Concise measures of demand, performance, risk, progress, and business impact.
Support deliverables
Visible service, transferable knowledge
- Service catalog, intake rules, and responsibility model
- Prioritized incident and enhancement backlog
- Environment, integration, and dependency inventory
- Support dashboard and review cadence
- Release calendar and change-control approach
- Runbooks, known-error records, and decision history
- Risk register and improvement roadmap
- Knowledge-transfer and continuity plan
Flexible delivery role
Strengthen the team you already have
HASI can operate as a specialized support partner, own a defined tier or workstream, provide senior escalation capacity, reduce a high-risk backlog, or stabilize service during a transition.
We support CIOs, EAM leaders, Maximo program managers, government agencies, prime contractors, utilities, transportation, energy, and asset-intensive enterprises—not generic recruiter-led staffing.
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Productized first step
Managed Maximo Support Launch
A 30-day launch to establish service visibility, operating discipline, prioritized work, and the knowledge foundation for dependable ongoing support.
Four launch deliverables
- Service baseline: environment, demand, risks, dependencies, and support gaps
- Operating cadence: intake, triage, service review, escalation, and release rhythm
- Prioritized backlog: incidents, enhancements, technical debt, and quick wins
- Knowledge foundation: runbooks, ownership, continuity, and improvement plan
Industries we support
Application sustainment for mission-critical operations
Frequently asked questions
Managed Maximo support FAQs
Can HASI work alongside our internal support team?
Yes. HASI can fill specialized gaps, own selected workstreams, provide senior escalation capacity, improve the operating model, and transfer knowledge while preserving internal ownership.
Can you reduce an existing Maximo backlog?
Yes. We classify and validate demand, remove duplicates, separate incidents from enhancements and technical debt, identify quick wins, surface dependencies, and create an achievable prioritized plan.
Do you support both Maximo 7.6 and MAS environments?
Yes. The support model is tailored to the deployed applications, platform, integrations, customizations, environments, operating processes, risks, and internal capabilities.
Can support include enhancements and releases?
Yes. HASI can support requirements clarification, design, configuration, development coordination, testing, release planning, deployment validation, documentation, and post-release review.
What happens during the 30-day launch?
We establish the service baseline, operating cadence, prioritized backlog, ownership model, knowledge foundation, and recommended improvement roadmap needed for controlled ongoing support.
Move from reactive tickets to reliable Maximo operations.
Bring us the support backlog, the recurring production issue, or the sustainment goal. We will help define the right first move.